At Portland Scale Ship Co., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how it is stored, and the rights you have regarding your data. By using our website or placing an order, you agree to the terms outlined below.

Information We Collect

Personal Information Provided by You

When you interact with our website, we may collect the following information:

• Name
• Billing address and shipping address
• Phone number
• Email address
• Payment information (processed securely by third-party gateways; we do not store full credit card numbers)
• Order history and customer account details

Information Collected Automatically

Our website may collect certain data through cookies, analytics tools, and server logs, including:

• IP address
• Browser type
• Device information
• Pages viewed and time spent on the site
• Referring website or search term

This helps us improve website performance and security.

How We Use Your Information

Order Processing and Fulfillment

We use the information you provide to:

• Process and ship orders
• Send order confirmations and updates
• Manage customer accounts
• Provide customer service and support

Website Improvements and Security

Automatically collected data helps us:

• Monitor site performance
• Improve user experience
• Detect and prevent fraud or security threats

Marketing and Communication

We may send occasional emails related to:

• Order updates
• Important policy changes
• New product announcements or company information

You may opt out of marketing emails at any time.

How Your Information Is Shared

Third-Party Service Providers

We may share necessary information with trusted third parties who assist with:

• Payment processing
• Shipping and delivery
• Website hosting and security
• Analytics and performance monitoring
• Email communication

These providers only receive the information required for their specific function and are not permitted to use it for any other purpose.

Legal Requirements

We may disclose information if required by law or to:

• Comply with a legal obligation
• Respond to a court order or government request
• Protect our rights, safety, or property

We do not sell, trade, or rent customer information to any outside party.

Data Storage and Security

How We Protect Your Information

We use industry-standard security measures to protect your information, including:

• Secure SSL encryption
• Protected servers and hosting environments
• Limited internal access to customer data
• Regular updates and security audits

While no system can be guaranteed 100 percent secure, we take every reasonable step to safeguard your information.

Data Retention

We retain customer and order information for as long as necessary to:

• Fulfill orders
• Maintain accurate business records
• Meet legal, tax, and accounting requirements

You may request deletion of your account information, subject to these obligations.

Cookies and Tracking Technologies

How Cookies Are Used

Our website uses cookies to:

• Enable core site functionality
• Improve performance and speed
• Analyze traffic and user behavior
• Remember preferences

You may disable cookies in your browser settings, but doing so may limit certain website features.

Your Rights and Choices

Access and Updates

You may request access to the personal information we store about you and request corrections if any details are inaccurate.

Opting Out of Marketing

You can unsubscribe from promotional emails at any time by using the link provided in those emails.

Account Deletion

You may request deletion of your customer account. Some order-related information may remain in our records to meet legal obligations.

Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect or store information from minors.

International Customers

If you access our website from outside the United States, you acknowledge and agree that your information may be transferred to and processed in the United States, where data protection laws may differ from your country’s jurisdiction.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Portland Scale Ship Co.
Email: [email protected]
Website: https://.portlandscaleshipco.com